Commercial contract
Citeply service agreement
A review-ready business agreement for negotiated Citeply subscriptions and orders.
Last updated 14 August 2026Contract status and parties
This page is a template and is not binding merely by being viewed. Unless an accepted order identifies a successor provider, the supplier is Engin Mutlu, independently operating Citeply in Türkiye; Citeply does not represent that it is incorporated. A binding agreement requires an accepted order, completed Paddle transaction, signed document, or other legally valid acceptance identifying the supplier, customer, service address, plan, price, term, and effective date.
1. Order and business authority
The customer confirms that it acts for business purposes and that the accepting person is at least 18 and authorized to bind it. The order states the plan, fee, currency, term, capacity, support tier, contacts, governing law, and negotiated terms. Paddle may act as authorized reseller and merchant of record without becoming the operator of the Citeply application.
2. Service
Citeply provides evidence, answer-library, questionnaire intake, human review, controlled export, reporting, and related workspace features described in the order and documentation. Customer-facing answers remain subject to customer review. Citeply may improve the service provided it does not materially reduce purchased core functionality during the paid term.
3. Access and acceptable use
The customer controls authorized users and is responsible for lawful source files, connector permissions, review decisions, exported claims, and account security. The service may not be used to probe another tenant, bypass security or capacity controls, distribute malware, infringe rights, violate sanctions or export law, or intentionally make unsupported claims.
4. Fees, tax, renewal, and cancellation
Fees, taxes, invoice or receipt, payment methods, renewal dates, and cancellation are administered by the payment provider shown in the order. Unless the order states otherwise, annual subscriptions renew for another annual term until canceled before renewal. Product access follows authenticated provider lifecycle events. The Refund and Cancellation Policy applies to direct purchases except where mandatory law or the order provides greater rights.
5. Customer data and privacy
The customer retains customer content and grants the limited right to process it solely to provide, secure, support, improve the safety of, and delete the subscribed service. The DPA applies where Citeply processes personal data for the customer. Providers and activation boundaries are listed in the Subprocessor Register.
6. Confidentiality
Each party will protect the other's non-public information with reasonable care and use it only to perform or receive the service. Confidential information excludes information lawfully known without restriction, independently developed, publicly available without breach, or lawfully received from another source. Legally compelled disclosure is permitted after notice where lawful.
7. Security and incidents
Citeply maintains the controls described in the Trust Center, DPA, and incident-response process. Roadmap items, pilot targets, planned certifications, or external-assessment goals are not present warranties. Customer must promptly report suspected compromise and cooperate with proportionate containment.
8. Intellectual property
Citeply and its licensors retain rights in the application, documentation, workflows, designs, and improvements. The customer retains customer content. Feedback may be used without restriction so long as it does not disclose customer confidential information or identify the customer without permission.
9. Warranties and remedies
Citeply warrants reasonable skill and care and material conformity with current documentation. The customer's exclusive contractual remedy for a verified breach is re-performance or, if that is not commercially reasonable, termination and a pro-rata refund for the affected unused prepaid period. Except as expressly stated and to the extent permitted by law, implied warranties are disclaimed.
10. Liability
To the extent permitted by law, neither party is liable for indirect, special, incidental, exemplary, or consequential loss, or lost profits, revenue, goodwill, opportunity, or data. Aggregate liability arising from the service is limited to fees paid or payable for the affected service during the 12 months before the event. The limit does not apply to fraud, wilful misconduct, or liability that law does not permit the parties to exclude or limit. The order may state different negotiated limits.
11. Termination and data return
Either party may terminate for uncured material breach after reasonable notice, or immediately where law or an urgent security risk requires it. Billing cancellation and product access follow the provider lifecycle. An authorized owner may request export and deletion subject to the DPA, 30-day recovery window, legal holds, and provider backup rotation.
12. Force majeure
Neither party is responsible for delay caused by an event beyond reasonable control, excluding payment obligations already due. The affected party will use reasonable efforts to mitigate the impact and resume performance. A prolonged event may give either party the termination right stated in the order.
13. Assignment, notices, and general terms
The customer may assign this agreement with a genuine merger or sale of substantially all relevant assets after notice; other assignment requires consent. Citeply may assign to a successor operating the service with notice and no material reduction of customer rights. Formal notices use the contacts in the order. If a provision is unenforceable, the remainder continues. Failure to enforce is not a waiver. This agreement and incorporated order and DPA are the entire agreement for their subject.
14. Governing terms and signatures
The order identifies governing law, forum, service addresses, and legal contacts. If omitted, the laws of Türkiye apply and competent courts are determined by mandatory procedural law, without limiting non-waivable rights. The final agreement should include the legal names, addresses, authorized representatives, signatures or valid electronic acceptance, and effective date of both parties.